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Policies

Privacy Policy

At St. Clement Vineyards we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
 

If you Join Our Mailing List

To add you to our mailing list, we need your name, email address and state of residence. The information is utilized so that we may inform you of special offers and events associated with St. Clement Vineyards and its affiliates.
 

If you Purchase Alcohol

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number.
 

Security

We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.
 
In addition to obtaining personal information, we may collect tracking information for statistical purposes that may be disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
 

Changes to Your Personal Data

In the event you wish to change any of your personal information, please Contact Us or call our Customer Service Department at (866) 877-5939
 

Email Opt-Out

We comply with the Federal laws in sending offer driven emails. If you wish to Opt-Out from receiving email offers, we will take action within 1-10 days of receipt of your request. To Opt-Out or unsubscribe, please send an email to Contact Us with UNSUBSCRIBE in the subject line. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.
 

Cookies

To enhance the experience on our website, we use cookies to identify our registered members when they return to the site. A cookie is a piece of data stored on the end–user’s hard drive containing information of the visit to our website. The information on the cookie is accessible only to St. Clement Vineyards and is not sold or shared under any circumstances. For your convenience, we use a cookie to store a unique session identifier, which allows us to maintain your shopping cart and personal information.

If you have any concerns with our Privacy Policy, please contact us at (866) 877-5939. This policy was last updated September 7, 2006.
 
 

Online Store Policy

Shipments of Wine

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship merchandise to the states listed below. Tax will be charged for the states where indicated.
 
State   Tax
Alaska .......... N/A
Arizona .......... 6.60%
California .......... Various
Colorado .......... 2.9%
Connecticu .......... 6.0%
*Florida .......... 6.0%
Georgia .......... 4%
Hawaii .......... 4%
Idaho .......... 6%
Illinois .......... 6.25%
Iowa .......... 6.3%
Kansas .......... 5.3%
Michigan .......... 6.0%
Minnesota .......... 6.875%
Missouri .......... 4.25%
Montana .......... N/A
Nebraska .......... 5.0%
Nevada .......... 6.85%
**New Hampshire .......... N/A
New Mexico .......... 5%
New York .......... 4.0%
North Carolina .......... 7.75%
North Dakota .......... 7.25%
Oregon .......... N/A
Rhode Island .......... 7%
South Carolina .......... 6%
Tennessee .......... 7%
Texas .......... 6.25%
Vermont .......... 6.0%
Virginia .......... 5%
Washington .......... 7.50%
Washington DC .......... 6.0%
West Virginia .......... 6.0%
Wisconsin .......... 5.0%
Wyoming .......... 4.0%


*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.

**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.

All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Vintage Substitution

Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.
 

Shipping Schedule and Charges

During the winter months, orders placed by 4:00 pm Monday through Thursday are processed and shipped by the following day. Orders placed by 4:00 pm on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.

During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.
 
Shipping Schedule
Winter Summer
Orders by 4PM on Process on Ship All Carriers on Ship UPS Ground on Ship FedEx Second Day on Ship FedEx Overnight and Priority on
 Sat  Mon  Tue  Tue Tue  Tue
 Sun  Mon  Tue  Tue  Tue  Tue
 Mon  Mon  Tue  Tue  Tue  Tue
 Tue  Tue  Wed  Mon  Wed  Wed
 Wed  Wed  Thu  Mon  Mon  Thu
 Thu Thu  Fri  Mon  Mon  Mon
 Fri  Fri  Mon  Mon  Mon  Mon

 

Returning or Exchanging an Item

If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
  1. Circle the item(s) you are returning on the order form included with your purchase.
  2. Please write the reason for the return at the bottom of the order receipt.
  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
  4. Pack and seal your return item along with the order receipt.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
 

Inquiries

If you need to inquire about your order, please e-mail Contact Us or call us at (866) 877-5939

Monday through Friday, 7 am - 6 pm, PST
We are closed New Years Day
 
 

Terms and Conditions

Intellectual Property and Restrictions on Use of Content

The website is subject to U.S. and international copyright laws. The contents of this website, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the website in any way for any public or commercial purposes, without our written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.
 

Links to Third Party Sites and Third Party Advertisements

There may be links to other websites or advertisements of goods and services available from other parties on our website. We are not responsible for those websites, their content or the goods and services available on them.
 

Disclaimer

We will take all reasonable steps to ensure that this website is accurate. However, we do not warrant the completeness, accuracy or reliability of the website. We will not accept any liability for any errors in, or omissions from, the contents of this website.
 

Termination

We reserve the right to change this website and its content in any way without notice to you. Your ability to access and use the website may be terminated at any time without notice.

Collecting Information About You

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (“PII”) is collected in this process.
We may share your PII and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.
You may opt-out of the use of your information for tailored advertising purposes.  To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.


California Transparency in Supply Chains Act Information

On January 1, 2012, a new law came into effect in California called the Transparency in Supply Chain Act (SB 657). The law requires many large retail and manufacturers to disclose publicly their efforts, if they are taking any, to eradicate human trafficking and slavery from their supply chains. The law aims to increase the information available to consumers so that they can make more informed purchasing choices.
Treasury Wine Estates (TWE) supports the goal of eradicating human trafficking and slavery in all forms, including forced and child labor. TWE is a signatory to the United Nation's Global Compact and is committed to conducting business in accordance with the highest ethical standards. TWE expects all of its suppliers to comply with their Ethical Procurement Code (EPC), which includes:

Supplier Communication and Policies: Suppliers are required to sign our EPC, which requires compliance with labor laws, including this one. The EPC sets standards that address forced labor, child labor, health and safety, employee benefits, working conditions, working hours, discrimination, freedom of association and environmental impacts. In the supplier selection process, TWE evaluates potential new supplier to ensure they understand these standards and can demonstrate a commitment to comply with our EPC.

Audits: All suppliers must allow an authorized representative of TWE to audit their compliance with our EPC.

Corrective Action: TWE monitors supplier performance against the standards set out above by incorporating the EPC in its contractual agreements with suppliers. If an audit of a supplier reveals that they do not comply with the EPC and refuse to implement corrective actions TWE may elect to stop working with the supplier and engage with an alternative supplier who can illustrate compliance with our EPC.

Employee Education: All new employees are briefed on our EPC and on how to identify potential areas of concern in our supply chain.

It is crucial to Treasury Wine Estates that everyone involved in the manufacture of our products is treated with dignity. We will continue to update our polices and procedures to ensure we maintain the highest standards of conduct throughout our supply chain.

January 11, 2012
 
 
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